David Elwood on Customer Service

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Event:
David Elwood on Customer Service
Start:
July 23, 2014 6:30 pm
End:
July 23, 2014 8:00 pm
Cost:
Free
Category:
,
Organizer:
mc speckner
Phone:
379-1266
mcspeckner@barth.lib.in.us
Updated:
June 17, 2014
Venue:
Bartholomew County Public Library
Phone:
812-379-1266
Address:
Columbus, IN, 47201, United States

David Elwood’s book Two Factor Theory of Customer Service discusses the relationship of superior customer service to high profits.  He nudges the entire field of customer service toward becoming a professional discipline. Elwood will discuss his book and his premise that customer service is not a casual, do-it-if-you-think-of-it aspect of business; customer service is a real business product that stands beside the primary product of every business enterprise.  He will also cover the history of Elwood Staffing, a privately held temporary staffing company with 190 offices nationwide and annual sales over $800 million. Elwood’s passion for customer service helped drive meteoric growth of Elwood Staffing. Copies of Two Factor Theory of Customer Service will be available for purchase from Viewpoint Books.

David-L-Elwood

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