INDIANAPOLIS - To hold the record of Best Airport in North America for 14 years straight and 15 years overall, as the Indianapolis International Airport (IND) has done once again, is no small feat.
The Indy airport is the gateway to Indianapolis for air travelers from across the country and around the world, and it is an impressive place in the minds of the millions of people who pass through it each year.
Passengers who take the annual Airports Council International World Airports Service Quality Customer Experience Awards survey to determine the top airports in North America say the Indy airport is a standout.
“Our reputation among travelers as the best in North America is a big plus when working to attract large events, conferences, and sports championships,” said Megan Carrico, senior director of public affairs with the Indianapolis Airport Authority. “In turn, our partners who compete to bring these opportunities to the city can speak with confirmed confidence about our ability to handle peak travel days, severe weather, and so forth – and still provide an outstanding customer experience for the 10 million-plus passengers who pass through year after year.”
The ACI’s awards survey measures over 30 key performance indicators via passenger feedback based on their experience at the airport. Passengers gave the Indy airport high marks on the airport atmosphere and their experiences on arrival, check-in, security screening, gate areas, and wayfinding throughout the airport.
In the 2025 survey, the Indy airport achieved not only the Best Airport status in its category of airports accommodating 5 to 15 million passengers, but it was also named the Best Airport for Easiest Airport Journey in North America.
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